@IainGeddes

Completely agree about customer service skills being super important! I remember some of my early appraisals often mentioning the fact that I brought a friendly, welcoming approach to IT - this is something I have done my best to keep up! Great video! 👍

@peedeeohdoublejee

Great video Alex! 100% agree on your point about following up and the importance of customer service when dealing with users. Can't wait for the next FMF!

@sNsReal

How to deal a situation where your boss is right behind you while you are operating? For example, something goes bad on a server or a service and you have to find the problem, diagnose and fix it, and sometimes that takes a lot of mental effort and concentration to do, and the boss is breathing in your neck to get the things done. That pressure is very hard to handle (at least in my case).
How do you let the boss know that hes being so impatient and watching what you are doing to solve the issue politely? I struggle with this for years now