Sound executives make decisions based on facts and data. The Quality Pulse® output provides a high-level scorecard that is then drilled down into, allowing an executive or leader to look at a high-level summary of the issues and then understand the problems. Are they in the official messages? Are they in the behaviors of the unwritten letters? Are they in systems and processes?

And then, how do those interact and interlink? It allows the executive to take a lot of what can sometimes be soft or subjective information and turn it into something that's actually actionable that an organization can look at, think about what some of the fundamental issues and or root causes of the problems are, and then set some objectives and develop some action plans that will help them improve their culture.

I think we're able to actually identify the sentiment. We provide sentiment information to our clients that helps people understand across organizational levels, functions, roles within the organization, or many other attributes defined by the company… how well leadership is sending messages, walking the talk, and how well the systems in the processes and the tools are enabling the quality culture in the organization. I think we present a more actionable picture.

I believe we offer data that provides information. Then, we provide summarized, contextual information that helps people sometimes digest some not-so-pleasant numbers and really begin to give them examples so that they can think through, in a robust way, how to go about addressing some of the feedback they've gotten. It also allows them to see what they're doing well and think about how they can maximize those and use those to address areas where they want to improve.

Chapters:
00:00:00 - Making Decisions Based on Facts and Data
00:00:14 - Analyzing Issues at a High Level
00:00:28 - Unwritten Messages: Systems and Processes
00:00:42 - Turning Soft Information into Actionable Insights
00:00:59 - Developing Action Plans and Improving Culture
00:01:16 - Understanding Organizational Levels
00:01:31 - Enabling Quality Culture in the Organization
01:01:48 - Providing summarized contextual information
00:02:07 - Addressing Feedback and Maximizing Strengths
00:02:17 - Desire for Improvement