“Way too often, we see that companies pick their technology and work around it… we need to flip that mindset around,” says Sumit De, TOPdesk’s Head of UK Consultancy at TOPdesk SEE 2021.

Your tools should be enabling your service team to achieve your goals. But organizations frequently find themselves stuck using technology that just isn’t a good fit.

Rather than trying to work around your tool, Sumit suggests that you look for the specific gaps that need to be addressed within your organization and focus on finding technology that can fill them.

Want to learn more? Check out the TOPdesk SEE website: https://bit.ly/3xstfPN