In this clip, Dave Fitzpatrick shares a remarkable story from Japan—watching gas station attendants literally jump into traffic to help customers safely exit the station. It’s like an F1 pit crew, but for everyday drivers.

This isn’t just a quirky cultural moment—it’s a reflection of deep customer-first thinking and operational intentionality. The attendants explain: “If we’ve taken extra time to serve the customer—washing windows, checking tires, topping off fuel—it’s our responsibility to help them get back on the road quickly.”

What does this have to do with Lean?

Everything.

This level of care and responsiveness isn’t random—it’s designed. It’s a mindset that can apply anywhere, from gas stations to hospitals.

Join us for an upcoming Lean Healthcare Accelerator Experience in Japan to explore more powerful examples of Lean culture in action. We don’t just tour—we reflect, learn, and bring ideas back to transform healthcare.

👉 Learn more and apply: japanleantrip.com/

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