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AME Webinar with Mark Graban - Improving The Way We Improve

Building Trust and Driving Results: Psychological Safety and Data-Informed Improvement

(Inspired by Mark Graban’s Award-Winning Books and Most Popular Topics)
A winning workplace culture requires a foundation of Psychological Safety and Problem Solving. Join us for the 2025 AME Roadshow: Improving the Way We Improve with Mark Graban, a renowned global expert in Lean and continuous improvement. This full-day, interactive workshop is designed to help you drive better results and build a stronger culture of continuous improvement in your organisation.

Event Overview
This interactive workshop combines insights from Mark Graban’s renowned books, including "The Mistakes That Make Us”, Measures of Success" and "Lean Hospitals", with his most popular Lean Blog Podcast topics on leadership, continuous improvement, and workplace culture.

You’ll explore the foundational elements of psychological safety and learn to interpret data effectively to drive meaningful change. Attendees will gain practical strategies for building trust (and candid participation) within teams, encouraging innovation, and using metrics wisely to avoid reactive decision-making, while improving data-driven decision making in general.

Through engaging discussions, hands-on activities like the "Red Bead Game," and real-world examples, this workshop empowers participants to strengthen their Lean Management Systems while achieving better business results.

Workshop Overview
Session 1: Psychological Safety as a Foundation for Continuous Improvement
Psychological safety is crucial for any effective Lean Management System or continuous improvement effort. It allows individuals to speak candidly about problems, questions, mistakes, and ideas without fear of punishment. This session will cover:

Understanding what psychological safety is (and is not)
The "4 stages of psychological safety" and team progression
Key leader behaviors that cultivate psychological safety
Connections to continuous improvement practices and the importance of a safe environment for sharing ideas and experimenting with improvements
Session 2: Measures of Success: React Less, Lead Better, Improve More
Do you find yourself reacting to every fluctuation in performance data? This session will help you focus on meaningful data trends and improve decision-making. Participants will:

Learn to create and interpret Process Behavior Charts
Distinguish between "signal" and "noise" in performance metrics
Evaluate projects and improvement efforts for statistically meaningful and sustained improvement
Understand the pitfalls of methods like "red/green" analysis and linear trendlines
Connect these methods to your Lean Management System