In this session we help startups and companies to think like their customer: understand their point of view and be mindful of them at every step of their journey with you. That’s where customer journey mapping comes in.

By improving customer experience (CX) this drives loyalty as well as painting the full picture of the customer. This session will illustrate customers’ processes, needs and perceptions throughout their interaction and relationship with your brand. It’s the perfect middle ground between pure data and storytelling.

Parth Patel | Customer Experience Consultant, RheaBank