Disclaimer: The following is a personal account of my experience with Uber Eats. While I encountered challenges with the delivery process on this particular occasion, I would like to emphasize that Uber Eats was subsequently helpful in resolving the situation. They promptly refunded my payment and offered their apologies, demonstrating their commitment to customer satisfaction. Please keep in mind that this experience may not be reflective of the general service, as such incidents can vary and may occur in any delivery service.